Warranty & Product Guarantee — 3-Year & 10-Year Cover

Warranty & Product Guarantee

At Premium Grounding, we stand behind the quality, durability, and performance of our products. Our grounding sheets are built to last far longer than typical grounding bedding, which often breaks down within 6–12 months. Thanks to our ConductiveCore™ construction — stainless steel conductive mesh — and the fact that our sheets only require washing every 2–3 months, our products reliably last 3+ years under normal use.

Every Premium Grounding Sheet comes with a 3-Year Warranty as standard. A 10-Year Warranty is available as an upgrade — free with the first 60 Premium Grounding Sheet orders each day, or as a standalone purchase within 120 nights of your original order.

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The Two Warranty Tiers

3-Year Warranty	10-Year Warranty
Included as standard Comes with every Premium Grounding Sheet. No additional purchase required.	Optional upgrade Free with the first 60 Premium Grounding Sheet orders each day. Once today's first 60 orders are reached, available as a standalone purchase via the Grounding Sheet 10-Year Warranty within 120 nights of your original order.

All other terms (coverage, exclusions, claims process) are identical for both tiers — only the duration differs.

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How to Get the 10-Year Warranty Free

Premium Grounding offers a free 10-Year Warranty upgrade with qualifying Premium Grounding Sheet orders, limited to the first 60 Premium Grounding Sheet orders each day.

• When available: the 10-Year Warranty is added free to the first 60 eligible Premium Grounding Sheet orders each day.
• Once today's first 60 orders are reached: the 10-Year Warranty is available as a standalone purchase via the Grounding Sheet 10-Year Warranty ($169) for the same sheet within 120 nights of your original order.
• Daily reset: the free offer becomes available again on a new day's first 60 orders. We don't guarantee daily availability of the free offer and reserve the right to change or end the free upgrade promotion at any time without notice.
• Identical cover: the free upgrade carries the same warranty terms (coverage, exclusions, claims process) as the paid 10-Year Warranty — only the cost to the customer differs.

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Why Our Sheets Last 3+ Years

Most grounding sheets rely on silver fibres or carbonised polyurethane, which oxidise, break down quickly, and often lose conductivity within 6–18 months. Premium Grounding sheets are built with our ConductiveCore™ construction:

• Stainless steel conductive mesh — far more durable than silver
• Tight-weave structure
• Built to withstand low-frequency washing

This combination supports:

• Strong conductivity
• Long-term durability
• A typical lifespan of 3+ years
• Less maintenance and far fewer replacements over time

Our warranty reflects the quality we've built into every product.

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What Our Warranty Covers

This warranty applies to both 3-Year and 10-Year tiers.

Our warranty is a conductivity guarantee. For the full warranty period, your grounding sheet is covered against loss of conductivity: if the conductive mesh no longer carries a grounding connection across the sheet, verifiable with a simple multimeter test, we will replace it.

✓ Also covered: cord and connector manufacturing defects

(Damage from misuse — cutting, kinking, pulling sharply, water damage, pet chewing — is excluded; see below.)

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What “Loss of Conductivity” Means

Loss of conductivity means the ConductiveCore™ mesh no longer carries a conductive path from the cord attachment point across the sheet — verifiable with a basic multimeter continuity test. If you suspect a failure, our support team will guide you through a quick test or arrange an inspection.

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What Our Warranty Does NOT Cover

Because warranty eligibility is tied to proper care, the following will void or exclude coverage:

✗ Use of bleach or fabric softeners

These chemicals damage conductive fibres and permanently reduce effectiveness.

✗ Washing more frequently than recommended

Our sheets only need washing every 2–3 months. Excessive washing accelerates wear.

✗ Excessive heat drying

High heat weakens conductive fibres. Air-dry or use low heat only.

✗ Physical or accidental damage

This includes:

• Rips, tears, or holes
• Damage from pets clawing, biting, or chewing
• Burns or overheating damage

✗ Cosmetic wear that does not affect conductivity

Including edge fraying, loose threads, stitching wear, and fabric appearance changes from normal use.

✗ Damage due to improper grounding setup

Using non-approved adapters or incorrect ports is not covered.

✗ Cord and connector misuse

Cutting, kinking, pulling sharply, water damage, or pet chewing on the cord and connector is excluded. Manufacturing faults and failure under normal use remain covered.

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How Long the Warranty Lasts

3-Year Warranty: 3 years from your original purchase date

10-Year Warranty: 10 years from your original purchase date

Both apply to the original purchaser only and are non-transferable.

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How to Make a Warranty Claim

We've made the process simple.

Step 1: Provide Your Order Number

This confirms your purchase date and warranty tier eligibility.

Step 2: Send Photos Showing the Issue

Clear images of any visible fault or area of concern are required for assessment.

Step 3: If the Issue Is Loss of Conductivity

If there is no visible defect and the concern is conductivity performance:

• You may send the sheet back to us at your expense for testing.
• If we confirm it is a manufacturing defect, we will cover your shipping costs and process the warranty outcome.

Step 4: Warranty Outcome

If your claim is approved, we will offer:

• A replacement sheet, OR
• A store credit of equal value

Premium Grounding will choose the most appropriate resolution based on the nature of the issue.

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How to Contact Us

For warranty questions or to begin a claim:

contact@premiumgrounding.com

Include:

• Your full name
• Order number
• Photos of the issue
• A brief description of the problem

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The Premium Grounding Guarantee

We are committed to helping you sleep better, feel calmer, and reconnect with the earth in the most reliable way possible.

Our warranty is our promise that:

Your grounding sheet will perform as intended — reliably, safely, and for years, not months.

How We Define “Performing as Intended”

A grounding sheet is considered to be performing as intended when it successfully conducts a measurable electrical connection to the earth. This can be verified using a multimeter, continuity tester, or equivalent grounding measurement device.

Grounding is a physical, electrical process. If the sheet shows proper continuity and electrical drop when tested, it is functioning correctly — regardless of changes in sleep, pain, energy, or other subjective experiences.

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Nothing in this warranty excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law or other applicable consumer protection laws.